Light Speed Business view - Reporting Platform
Monitoring - A fix has been implemented, and we are monitoring the results.

This will remain open for the next 24 to 48 hrs.
Jul 15, 2025 - 21:16 UTC
Update - We are actively working on resolving this reporting issue, and we estimate it will take about an hour.
We will keep you updated with any progress.
Jul 15, 2025 - 19:54 UTC
Update - We are working on a fix estimated time to resolve the issue is anticipated to be 4-6 hours. Will continue to update.
Jul 15, 2025 - 14:45 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 15, 2025 - 12:28 UTC
Investigating - We are currently investigating this issue.
Jul 15, 2025 - 12:28 UTC

About This Site

Welcome to Pavilion Payment status page where our services provide status of our products/services.

Customer Service Department [CAMS] Operational
Pavilion Core Services Operational
Player Cash Advance Operational
Light-Speed Gateway Operational
Network Services Operational
VIP Connect Operational
VIP Mobility Operational
VIP Preferred ? Operational
Patron Portal ? Operational
Merchant Portal Operational
Certification Environment ? Operational
Light Speed Business View ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Production Jul 16, 2025 13:00-15:00 UTC

This is a notice of our weekly routine maintenance, scheduled as part of Change Control ITSM-6887.

Impact: The services (referred to as components) undergoing maintenance are listed below. Please anticipate a brief period (up to 2 minutes) during which certain transactions may experience delays or may require reattempting.

We appreciate your understanding and cooperation during this time.
Posted on Jul 15, 2025 - 17:00 UTC
Jul 16, 2025

No incidents reported today.

Jul 15, 2025

Unresolved incident: Light Speed Business view - Reporting Platform.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025
Production
Completed - The scheduled maintenance has been completed.
Jul 9, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 13:00 UTC
Scheduled - This is a notice of our weekly routine maintenance, scheduled as part of Change Control ITSM-6757.

Impact: The services (referred to as components) undergoing maintenance are listed below. Please anticipate a brief period (up to 2 minutes) during which certain transactions may experience delays or may require reattempting.

We appreciate your understanding and cooperation during this time.
Jul 8, 17:27 UTC
Jul 8, 2025

No incidents reported.

Jul 7, 2025
Echeck Transactions & Cash Advance [brick & mortar]
Resolved - This incident has been declared as resolved by F5. The F5 Distributed Cloud team has successfully completed all ongoing Regional Edge (RE) upgrades, including B-Ashburn DC12. The issue that caused the widespread 503 errors. Additional details are provided in the following link.

https://www.f5cloudstatus.com/incidents/zd0wr56wskmz
Jul 7, 04:39 UTC
Monitoring - The Incident has been escalated to F5. The F5 global incident response team is still working on a resolution. Pavilion will continue to monitor until F5 declares the incident fully resolved.

F5’s live status page is here: https://www.f5cloudstatus.com/incidents/zd0wr56wskmz.

Next update upon new available information.
Jul 4, 06:40 UTC
Identified - We’ve isolated the 503 errors to a global F5 cloud incident that is disrupting traffic across several points-of-presence and interface nodes; although Pavilion Payments’ platform remains healthy, the upstream outage is intermittently affecting customer connections. F5 is posting real-time updates here: https://www.f5cloudstatus.com/incidents/zd0wr56wskmz we’re monitoring their progress and will relay any material changes.
Jul 4, 06:13 UTC
Update - We are continuing to investigate this issue
Jul 4, 06:02 UTC
Investigating - We are currently investigating an issue.
Jul 4, 05:23 UTC
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025
Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

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