All Systems Operational

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Welcome to Pavilion Payment status page where our services provide status of our products/services.

Customer Service Department [CAMS] Operational
Pavilion Core Services Operational
Player Cash Advance Operational
Light-Speed Gateway Operational
Network Services Operational
VIP Connect Operational
VIP Mobility Operational
VIP Preferred Operational
Patron Portal Operational
Merchant Portal Operational
Certification Environment Operational
Light Speed Business View Operational
ATM Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 26, 2026

No incidents reported today.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026
ATM Service Disruption
Resolved - On Wednesday, May 20, 2026, Pavilion Payments experienced a P1 major incident causing ATM transaction failures and disconnects at multiple properties. The issue occurred during the implementation of a change by our service provider, NCR Atleos (CDS).

As of 8AM PST, NCR Atleos has since implemented stabilization measures, completed validation activities, and confirmed that the issue is fully resolved. All services are currently operating within expected parameters.
May 20, 17:15 UTC
Update - We are continuing to investigate this issue.
May 20, 10:01 UTC
Investigating - We are currently experiencing a disruption to ATM services and are actively investigating the issue.
May 20, 09:42 UTC
Production AS400
Completed - The scheduled maintenance has been completed.
May 20, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 13:00 UTC
Scheduled - This is a notice of routine maintenance, scheduled as part of Change Control ITSM-10587.

Impact:
The services (referred to as components) undergoing maintenance are listed below. Please anticipate a brief period (up to 5 minutes) during which certain transactions may experience delays or may require reattempting.

We appreciate your understanding and cooperation during this time.
May 19, 18:19 UTC
May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026
ATM Service Disruption
Resolved - This incident has been resolved.
May 16, 00:03 UTC
Monitoring - Our third-party partner has confirmed that a fix has been applied, and the issue is expected to be resolved. We will continue to monitor the situation closely.
May 15, 23:40 UTC
Identified - We are currently experiencing an ATM service disruption due to a third-party issue. We are actively monitoring the progress of this ongoing situation.
May 15, 23:29 UTC
May 15, 2026
May 14, 2026

No incidents reported.

May 13, 2026
Player Cash Advantage (PCA)
Completed - The scheduled maintenance has been completed.
May 13, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 13:00 UTC
Scheduled - Pavilion Payments will perform scheduled maintenance as part of our final environment migration. Although we have made every effort to minimize disruption, our customers may experience periodic PIN failures.

We appreciate your patience and understanding as we complete this work.
May 12, 16:50 UTC
May 12, 2026

No incidents reported.

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