Update - Service Disruption — VIP Preferred
Investigating | October 5th at 4:30 PM PT
On October 2 at 1:31 PM PT a service interruption with a third-party provider that processes driver's license data was identified.
What is affected
• Check cashing and cash advance transactions at the kiosk are unavailable. Patrons can visit the cage for these services.
• ATM services are not affected and remain operational.
Current status
Our teams continue to prioritize this issue with the third-party provider although we have been unable to implement a solution.
Next update
We will post an update by ~9:30 AM PT on October 6, 2026, or sooner if service is restored or the situation changes.
Oct 05, 2026 - 23:28 UTC
Investigating | October 5th at 4:30 PM PT
On October 2 at 1:31 PM PT a service interruption with a third-party provider that processes driver's license data was identified.
What is affected
• Check cashing and cash advance transactions at the kiosk are unavailable. Patrons can visit the cage for these services.
• ATM services are not affected and remain operational.
Current status
Our teams continue to prioritize this issue with the third-party provider although we have been unable to implement a solution.
Next update
We will post an update by ~9:30 AM PT on October 6, 2026, or sooner if service is restored or the situation changes.
Oct 05, 2026 - 23:28 UTC
Update - Service Disruption — VIP Preferred
Investigating | October 5th at 9:20 AM PT
On October 2 at 1:31 PM PT a service interruption with a third-party provider that processes driver's license data was identified.
What is affected
• Check cashing and cash advance transactions at the kiosk are unavailable. Patrons can visit the cage for these services.
• ATM services are not affected and remain operational.
Current status
Our teams continue to prioritize this issue with the third-party provider although we have been unable to implement a solution.
Next update
We will post an update by ~5:00 PM PT on October 5, 2026, or sooner if service is restored or the situation changes.
Oct 05, 2026 - 16:20 UTC
Investigating | October 5th at 9:20 AM PT
On October 2 at 1:31 PM PT a service interruption with a third-party provider that processes driver's license data was identified.
What is affected
• Check cashing and cash advance transactions at the kiosk are unavailable. Patrons can visit the cage for these services.
• ATM services are not affected and remain operational.
Current status
Our teams continue to prioritize this issue with the third-party provider although we have been unable to implement a solution.
Next update
We will post an update by ~5:00 PM PT on October 5, 2026, or sooner if service is restored or the situation changes.
Oct 05, 2026 - 16:20 UTC
Update - Service Disruption — VIP Preferred
Investigating | October 4th at 5:00 PM PT
On October 2 at 1:31 PM PT a service interruption with a third-party provider that processes driver's license data was identified.
What is affected
• Check cashing and cash advance transactions at the kiosk are unavailable. Patrons can visit the cage for these services.
• ATM services are not affected and remain operational.
Current status
Our teams continue to prioritize this issue with the third-party provider although we have been unable to implement a solution.
Next update
We will post an update by ~9:00 AM PT on October 5, 2026, or sooner if service is restored or the situation changes.
Oct 05, 2026 - 00:02 UTC
Investigating | October 4th at 5:00 PM PT
On October 2 at 1:31 PM PT a service interruption with a third-party provider that processes driver's license data was identified.
What is affected
• Check cashing and cash advance transactions at the kiosk are unavailable. Patrons can visit the cage for these services.
• ATM services are not affected and remain operational.
Current status
Our teams continue to prioritize this issue with the third-party provider although we have been unable to implement a solution.
Next update
We will post an update by ~9:00 AM PT on October 5, 2026, or sooner if service is restored or the situation changes.
Oct 05, 2026 - 00:02 UTC
Update - Service Disruption — VIP Preferred
Investigating | October 4th at 10:00 AM PT
On October 2 at 1:31 PM PT a service interruption with a third-party provider that processes driver's license data was identified.
What is affected
• Check cashing and cash advance transactions at the kiosk are unavailable. Patrons can visit the cage for these services.
• ATM services are not affected and remain operational.
Current status
Our teams continue to prioritize this issue with the third-party provider although we have been unable to implement a solution.
Next update
We will post an update by ~5:00 PM PT on October 4, 2026, or sooner if service is restored or the situation changes.
Oct 04, 2026 - 16:58 UTC
Investigating | October 4th at 10:00 AM PT
On October 2 at 1:31 PM PT a service interruption with a third-party provider that processes driver's license data was identified.
What is affected
• Check cashing and cash advance transactions at the kiosk are unavailable. Patrons can visit the cage for these services.
• ATM services are not affected and remain operational.
Current status
Our teams continue to prioritize this issue with the third-party provider although we have been unable to implement a solution.
Next update
We will post an update by ~5:00 PM PT on October 4, 2026, or sooner if service is restored or the situation changes.
Oct 04, 2026 - 16:58 UTC
Update - Service Disruption — VIP Preferred
Investigating | October 3rd at 5:00 PM PT
On October 2 at 1:31 PM PT a service interruption with a third-party provider that processes driver's license data was identified.
What is affected
• Check cashing and cash advance transactions at the kiosk are unavailable. Patrons can visit the cage for these services.
• ATM services are not affected and remain operational.
Current status
Our teams continue to prioritize this issue with the third-party provider although we have been unable to implement a solution.
Next update
We will post an update by ~10:00 AM PT on October 4, 2026, or sooner if service is restored or the situation changes.
Oct 04, 2026 - 10:00 UTC
Investigating | October 3rd at 5:00 PM PT
On October 2 at 1:31 PM PT a service interruption with a third-party provider that processes driver's license data was identified.
What is affected
• Check cashing and cash advance transactions at the kiosk are unavailable. Patrons can visit the cage for these services.
• ATM services are not affected and remain operational.
Current status
Our teams continue to prioritize this issue with the third-party provider although we have been unable to implement a solution.
Next update
We will post an update by ~10:00 AM PT on October 4, 2026, or sooner if service is restored or the situation changes.
Oct 04, 2026 - 10:00 UTC
Update - Service Disruption — VIP Preferred
Investigating | October 3rd at 8:45 AM PT
On October 2 at 1:31 PM PT a service interruption with a third-party provider that processes driver's license data was identified.
What is affected
• Check cashing and cash advance transactions at the kiosk are unavailable. Patrons can visit the cage for these services.
• ATM services are not affected and remain operational.
Current status
Our teams continue to prioritize this issue with the third-party provider although we have been unable to implement a solution.
Next update
We will post an update by ~5:00 PM PT on October 3, 2026, or sooner if service is restored or the situation changes.
Oct 03, 2026 - 15:49 UTC
Investigating | October 3rd at 8:45 AM PT
On October 2 at 1:31 PM PT a service interruption with a third-party provider that processes driver's license data was identified.
What is affected
• Check cashing and cash advance transactions at the kiosk are unavailable. Patrons can visit the cage for these services.
• ATM services are not affected and remain operational.
Current status
Our teams continue to prioritize this issue with the third-party provider although we have been unable to implement a solution.
Next update
We will post an update by ~5:00 PM PT on October 3, 2026, or sooner if service is restored or the situation changes.
Oct 03, 2026 - 15:49 UTC
Investigating - Service Disruption — VIP Preferred
Investigating | October 2nd at 4:35 PM PT
On October 2 at 1:31 PM PST a service interruption with a third-party provider that processes driver's license data was identified.
What is affected
• Check cashing and cash advance transactions at the kiosk are unavailable. Patrons can visit the cage for these services.
• ATM services are not affected and remain operational.
Current status
Our teams are prioritizing this issue and working with the third-party provider to restore service. We do not have a resolution timeline yet.
Next update
We will post an update by ~8:00 AM PST on Saturday, October 3, 2026, or sooner if service is restored or the situation changes.
Oct 02, 2026 - 23:36 UTC
Investigating | October 2nd at 4:35 PM PT
On October 2 at 1:31 PM PST a service interruption with a third-party provider that processes driver's license data was identified.
What is affected
• Check cashing and cash advance transactions at the kiosk are unavailable. Patrons can visit the cage for these services.
• ATM services are not affected and remain operational.
Current status
Our teams are prioritizing this issue and working with the third-party provider to restore service. We do not have a resolution timeline yet.
Next update
We will post an update by ~8:00 AM PST on Saturday, October 3, 2026, or sooner if service is restored or the situation changes.
Oct 02, 2026 - 23:36 UTC
About This Site
Welcome to Pavilion Payment status page where our services provide status of our products/services.
Customer Service and Support
Operational
Pavilion Core Services
Operational
Player Cash Advance
Operational
Light-Speed Gateway
Operational
Network Services
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VIP Connect
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VIP Mobility
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VIP Preferred
Degraded Performance
Patron Portal
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Merchant Portal
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Certification Environment
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Light Speed Business View
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance