All Systems Operational

About This Site

Welcome to Pavilion Payment status page where our services provide status of our products/services.

Customer Service and Support Operational
Pavilion Core Services Operational
Player Cash Advance Operational
Light-Speed Gateway Operational
Network Services Operational
VIP Connect Operational
VIP Mobility Operational
VIP Preferred Operational
Patron Portal Operational
Merchant Portal Operational
Certification Environment Operational
Light Speed Business View Operational
ATM Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

External Maintenance Notification Aug 21, 2026 10:00-12:00 UTC

Scheduled Maintenance – GSAP NA ATR Application Upgrade | August 21, 2026, 3:00 AM – 5:00 AM PT
Status: Scheduled Maintenance
Our external payment processing provider, Global Payments, will be performing planned maintenance on the GSAP-NA Platform ATR during the window above. The maintenance includes deployment of software updates to support card association compliance initiatives.
Expected Impact: Minimal impact to transaction processing is expected. During the maintenance window, the platform will operate in Alternate Transaction Routing (ATR) mode for a brief two-minute validation test. Customers may experience brief interruptions to Cash Advance payment processing services if a rerouting event occurs. We will provide an update if the maintenance extends beyond the scheduled window or if the impact is broader than anticipated.
Posted on Aug 19, 2026 - 20:46 UTC

Aug 20, 2026

No incidents reported today.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

Internal Maintenance
Completed - The scheduled maintenance has been completed.
Aug 12, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 13:00 UTC
Scheduled - Scheduled Maintenance – Ditronics Systems | August 12, 2026 from 6:00AM PT to 8:00AM PT
Status: Scheduled Maintenance
Expected Impact: On August 12, 2026, from 6:00AM PT to 8:00AM PT Pavilion will be performing maintenance on Ditronics systems. During this time cash advance and check cashing services will be completely down. We will provide an update if the maintenance extends beyond the scheduled window or if any unexpected impact is observed.
Aug 11, 22:06 UTC
Production
Completed - The scheduled maintenance has been completed.
Aug 12, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 13:01 UTC
Scheduled - This is a notice of our weekly routine maintenance, scheduled as part of Change Control ITSM-11156.

Impact:
The services (referred to as components) undergoing maintenance are listed below. Please anticipate a brief period (up to 2 minutes) during which certain transactions may experience delays or may require reattempting.

We appreciate your understanding and cooperation during this time.
Aug 11, 20:21 UTC
External Maintenance Notification
Completed - The scheduled maintenance has been completed.
Aug 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 07:00 UTC
Scheduled - Scheduled Maintenance – ATM Services | August 12, 2026 12:00 AM – 4:00 AM PT
Status: Scheduled Maintenance Vendor Reference: CHG0377607
Our external ATM processing provider, NCR Atleos (CDS), will be performing scheduled maintenance on their Kansas City (KC) processing platform during the window above.
Expected Impact: ATM transaction processing may be briefly interrupted during traffic divert operations between the Dallas (DAL) and Kansas City (KC) data centers. Customers may experience transaction delays or failures at ATMs during this window.
We will provide an update if the maintenance extends beyond the scheduled window or if impact is broader than anticipated.
Aug 10, 20:15 UTC

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

Scheduled Maintenance Notification – Azure ExpressRoute
Completed - The scheduled maintenance has been completed.
Aug 8, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 12:00 UTC
Scheduled - Our external cloud service provider Microsoft has scheduled maintenance on the Azure ExpressRoute infrastructure supporting our connectivity. Maintenance is expected to occur August 8, 2026, from 5:00 AM PT to 9:00 AM PT (12:00 UTC to 16:00 UTC).

Expected Impact: While ExpressRoute is designed to automatically fail over to a redundant connection during the maintenance window, there is a possibility of a brief interruption or temporary network degradation as traffic transitions between redundant paths. We will closely monitor services throughout the maintenance period and provide an update if the maintenance extends beyond the scheduled window or if any unexpected impact is observed.
Aug 7, 19:25 UTC

Aug 7, 2026

Scheduled Maintenance Notification – Azure ExpressRoute
Completed - The scheduled maintenance has been completed.
Aug 7, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 08:00 UTC
Scheduled - Our external cloud service provider Microsoft has scheduled maintenance on the Azure ExpressRoute infrastructure supporting our connectivity. Maintenance is expected to occur August 7, 2026, from 1:00 AM PT to 5:00 AM PT (08:00 UTC to 12:00 UTC).

Expected Impact: While ExpressRoute is designed to automatically fail over to a redundant connection during the maintenance window, there is a possibility of a brief interruption or temporary network degradation as traffic transitions between redundant paths. We will closely monitor services throughout the maintenance period and provide an update if the maintenance extends beyond the scheduled window or if any unexpected impact is observed.
Aug 6, 20:40 UTC

Aug 6, 2026

Scheduled Maintenance Notification – Azure ExpressRoute
Completed - The scheduled maintenance has been completed.
Aug 6, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 21:00 UTC
Scheduled - Our external cloud service provider Microsoft has scheduled maintenance on the Azure ExpressRoute infrastructure supporting our connectivity. Maintenance is expected to occur August 5, 2026, from 2:00 PM PT to 6:00 PM PT (21:00 UTC to 01:00 UTC).

Expected Impact: While ExpressRoute is designed to automatically fail over to a redundant connection during the maintenance window, there is a possibility of a brief interruption or temporary network degradation as traffic transitions between redundant paths. We will closely monitor services throughout the maintenance period and provide an update if the maintenance extends beyond the scheduled window or if any unexpected impact is observed.
Aug 5, 18:32 UTC
← Incident History Powered by Atlassian Statuspage