This incident has been declared as resolved by F5. The F5 Distributed Cloud team has successfully completed all ongoing Regional Edge (RE) upgrades, including B-Ashburn DC12. The issue that caused the widespread 503 errors. Additional details are provided in the following link.
The Incident has been escalated to F5. The F5 global incident response team is still working on a resolution. Pavilion will continue to monitor until F5 declares the incident fully resolved.
We’ve isolated the 503 errors to a global F5 cloud incident that is disrupting traffic across several points-of-presence and interface nodes; although Pavilion Payments’ platform remains healthy, the upstream outage is intermittently affecting customer connections. F5 is posting real-time updates here: https://www.f5cloudstatus.com/incidents/zd0wr56wskmz we’re monitoring their progress and will relay any material changes.
Posted Jul 04, 2025 - 06:13 UTC
Update
We are continuing to investigate this issue
Posted Jul 04, 2025 - 06:02 UTC
Investigating
We are currently investigating an issue.
Posted Jul 04, 2025 - 05:23 UTC
This incident affected: Player Cash Advance and Light-Speed Gateway.